Terms & Conditions (Shipping and Refund)

Shipping fee 運費相關
  1. [European countries/ United States 歐美國家 ] For order underHKD1800 or less than 3 camera sets , HKD210 for shipping charges will apply. Freight Collect not available. 總訂單金額為HKD1800以下或少於3套相機訂單,運費為HKD210;不適用於運費到付。
  2. [Japan日本 / Singapore新加坡 / Thailand泰國 / Malaysia馬來西亞 ] For order underHKD1600 or less than 3 camera sets , HKD160 for shipping charges will apply.Freight Collect not available. 總訂單金額為HKD1600以下或少於3套相機訂單,運費為HKD160;不適用於運費到付。
  3. [HONG KONG/ MACAO / TAIWAN 港澳台] For order under HKD1000 or less than 2 camera sets , Freight Collect will be applied.  總訂單金額為HKD1000以下或少於2套相機訂單需支付運費,運費到付。 *因物流公司要求,台灣的收件方需提供證件類型及號碼,請在訂單備註欄提供。
 
Return & Refund Policy 退還及退款政策 
  • No Refunds will be issued; 退款政策不適用於此系列產品;
  • Warranty period : 6 months, calculated from the date sent out the product(s) (for maintenance only, seller will afford one round way shipping fee) ; 保修期為自產品發貨日起計6個月有效期 - 供貨商會為產品維修相關提供一次來回運費;
  • Anyway, if you are not satisfied with the purchased item, you may request to exchange it to our others product(s) within 7 days from you received the product(s). 如您不滿意收到之產品,您可以自收到產品起算7日內與我們聯繫申請換貨*(請留意以下特別條款)
    • *only available to same or less value product(s) ; if you want to exchange to a higher value product(s), you will need to top up ; 換貨只限於交換同等價值或低於同等價值之產品(可為原質東隅旗下不同系列產品,文具及飾品系列同樣適用),如需要更換為高於購買價值的產品,您需要支付及補回相關差價。
    • *buyer will afford the related shipping fee; 買家需負擔相關運費。
    • each consumer could exchange your New purchased product(s) ONCE ; 每位客戶可申請一次更換新購買之產品。
    • *discount/promotional item not suitable for exchange policy; 優惠及減價產品不適用於換貨政策。
If you need any assistance, please email us - info@hyle.design / sales@hyle.design , we will get back to you soon. Thank you!
如您需要任何協助,請電郵( info@hyle.design / sales@hyle.design )與我們聯絡,我們將儘快回覆您。謝謝!

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